“Managing in the 21st Century”

This fact-filled, motivational seminar is for all levels of management…from the CEO to the new or prospective manager. It addresses the most up-to -date skills, strategies, and insights necessary to effectively manage the issues, problems and challenges of today’s employees. Key topics include: the role of the manager, motivating employees, developing the art of persuasion, problem solving, turning a negative situation into positive results, how “coaching” can develop a results-oriented employee, delegating effectively, successful sales meetings, handling performance evaluations successfully, developing and building team spirit, profiting from customer complaints, and how to have vision and bring it to the present.

“Great Customer Service Means Managing Expectations”

This workshop presents the latest techniques on how to become more responsive to your customer's needs and wants. Key topics include: Developing your customer service strategy, evaluating the effectiveness of your current program, defining the service package, listening and communicating effectively, problem solving, dealing with different and difficult personalities, meeting goals through planning, organizing and controlling, improving staff performance, getting top management support, and increasing sales through customer contacts.

“The Last Frontier”: Building a Winning Team

Organizations that require a strong sales force know they need to build a winning team, but the time and other resources to get it built mean other priorities (technology, product design, product development, financial planning, customer input, etc.) often take top priority. Learn how to keep the "people who make it happen" a primary focus so your company can tame this final frontier for future growth and profit. Turn your team into a FORCE!

“Important vs. Urgent”

Does your team know the difference between what is important and what is urgent? The inability to clarify these two concepts can sabotage even the most dedicated salesperson, making them unhappy and prone to ineffective behavior. Learn how to follow the rules for making the best decisions on issues that affect your success.

“Leadership, Followship, Fellowship”

Leadership is not a compilation of courses, or studies, or skills... it is a person’s ability to influence, inspire and motivate others to follow his lead. Today’s businesses have an abundance of managers but a severe shortage of leaders. This program shares the characteristics of a successful leader and addresses the challenges to becoming a successful leader. Participants return to work saying, “I am not afraid of storms for I have learned how to sail my ship.”

“The Meeting Monster”: Effective Meetings

This fact-filled seminar teaches managers the ABC's of leading successful sales meetings. Participants learn how to motivate salespeople to sell more by developing the art of persuasion, effective problem solving, turning a negative situation into positive results, how "coaching" can develop a results-oriented employee, delegating effectively, developing and building team spirit, and how to profit from customer complaints. Managers will be able to teach their sales teams how to turn  these “obstacles” into more sales!